How annoying can it get when you call a helpdesk to solve a problem and before you can fully describe what is wrong, the person on the helpdesk keeps interrupting you by jumping to her own conclusions about what went wrong or about your problem???
Highly annoying. When will they ever teach helpdesk and service people to listen, think then speak? Not that I'm going to take half an hour to tell her the problem i encountered. If only she would just shut up and listen then I could have ended that call in just 5 minutes instead of taking 15 minutes to disagree with her wrong conclusions and elaborate what went wrong!!
Simply a waste of time.
About Me
- kittyn
- Hmm... a little tough to describe myself... think wierd is the word. Hahah... being straight-forward and someone who can't hide what she's thinking / feeling... truth and honesty in friends is highly valued. :D
6 comments:
Your article title should be made into banner or a card and prominently displayed in every workstation at Helpdesk.
hhaahaa liz... sounds like you've encountered something similar.. keke
Yep, with Singtel Magix, which no longer exists.
Ouch!!!
me work in a telco and i won't tell u which one.
i had nothing to do with helpdesks!
Count to ten kitty, count to ten! Hee hee.
dsnake... there's not that many telcos to guess from anyway... hehe
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